Senior CX Value Architect & Strategy Lead

Zendesk is seeking a Principal Value Consultant to join our Pre-Sales Value Consulting team. This role focuses on building strategic relationships during the sales cycle, delivering value-driven CX strategy insights, ROI analyses, and guidance to help clients achieve business goals with Zendesk. The role emphasizes executive communication, cross-functional collaboration with sales and solutions consulting, and hands-on coaching to realize value through omnichannel CX initiatives and change J-18…