24/7 Network Operations Lead — Incidents, SLA & Improvement

Xcellink Pte Ltd in Singapore seeks an L2 Network Operations Team Lead to oversee a 24/7 operations group, ensuring service delivery, SLA adherence, and incident governance for managed network infrastructure and UPS support. You will guide engineering teams through complex troubleshooting and drive continuous improvements. The role emphasizes cross-functional leadership, stakeholder communication, and maintaining performance reporting for monthly reviews and service enhancements. J-18808-Ljbffr