Network Operations Team Lead (L2)

About the role The L2 Network Operations Team Lead is responsible for overseeing the 24/7 network operations team, ensuring service delivery excellence, SLA compliance, incident governance, operational reporting, and continuous improvement of network services. The role acts as the primary technical and operational lead for managed network infrastructure and UPS support services. Key responsibilities Lead and manage the Network Operations team across L1 and L2 support functions Ensure 24/7 monit…