Content Evaluator – Customer Support & LLM Benchmarking

Role Overview We are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You wil evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases. Key Responsibilities ● Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Ha…