MIM Lead and Change Manager

Role Purpose Lead the end-to-end Major Incident Management process to restore critical IT services as quickly as possible, minimize business impact, coordinate technical teams, and ensure effective communication with business and leadership stakeholders. Key Responsibilities Incident Management Review and assess critical incidents and alerts. Declare and manage Major Incidents (P1/P2 as applicable). Establish and lead incident bridge calls/war rooms. Coordinate cross-functional technical teams …