Client Retention Executive

This job is provided by apna.co Customer Retention Manager – Voice Process Roles & Responsibilities Make outbound calls to existing ICICI Lombard customers. Contact customers regarding upcoming policy renewals. Explain policy benefits, coverage, renewal options and offers. Handle customer queries, concerns and objections professionally. Convince customers to renew their insurance policies. Follow up with customers who have not completed their renewal. Achieve daily, weekly and monthly retention…